Questions

View Reservations - Displays Overview

Provides an overview of reservations

overview

How to view an existing client's profile

Steps to access and view a client's profile

access

Dashboard

Overview

summary

Update a walk-in reservation's status

- "Waiting": This is the default status assigned to every newly-created walk-in reservation via Wait List.

status

Update PAX device settings (for resellers)

Manage

Update an existing client's details

Modify client information

edit

Update an existing reservation

Modify details of a current booking

modify

Transfer items between courses

Move items from one course to another

move

How to assign subcategories to categories

Explaining the process of categorization

organization

Set a discount's priority

Adjust the importance of a discount

importance

How to set Takeout & Delivery wait time

Guidelines for managing wait times for takeout and delivery orders.

How to seat a walk-in client

Guidelines for accommodating walk-in clients

hospitality

View gallery and menu

Explore

exploration

How to change languages

Guide on switching languages

language

Cancel a reservation

Steps to cancel a reservation

Revenue Centers

Identifying profitable areas

profit

Reserve a table

Book a table at a restaurant

dining

How to remove an item from order

Steps to delete an item from an existing order

delete

Credit card refund

Process of returning funds to a credit card account

Credit card refund

Process of reimbursing funds to a credit card

Refund payments in past orders

Handling refunds for previous purchases

transactions

Re-assign a reservation to a different table

Re-assigning a reservation's table in Reservations mode can be done in 2 ways:

reservations

Payment - PAX

Process payments using PAX devices

Credit card payment - Adyen

In order for Adyen EMVs to work properly, ensure the POS store's currency is set to Euro (€).

currency

How to order to your table

Steps to follow when ordering food at a restaurant

restaurant

How to create a new take out order

Step-by-step guide on creating a new take out order

guide

How to navigate Orders hub

Guide

navigation

Navigate Coursing

Explore different paths and strategies in coursing through challenges.

exploration

Move updates

Latest changes in moves

updates

How to assign menu items to categories

Explains the process of assigning menu items to categories

assignment

EMV Readers

Electronic payment devices

How to log-out of Reservations

Steps to follow to log out of the Reservations system.

Lock/unlock PAX device (for resellers)

Instructions on how to lock or unlock a PAX device for resellers.

instructions

Limit an item's quantity

How to restrict the number of items that can be purchased

restrictions

Invoice personalization

Customization

custom

personalize

How to withdraw from a cash drawer

Steps to follow to withdraw money from a cash register

cashier

How to withdraw cash from a money belt

Step-by-step guide on accessing money in a money belt

travel

How to View an Order

Steps to see details of an order

How to view data graphs

- Overview

data

How to view analytics overview

- Overview

data

How to submit a support ticket

Step-by-step guide on submitting a support ticket

helpdesk

How to split payment per item

Explaining how to divide the payment for individual items

division

How to split payment per guest

Explaining how to divide costs among attendees

expenses

How to search for an item

Tips on finding what you need

How to route tickets - ticket routing and automations

Guide on routing tickets efficiently

efficiency

How to remove an order item

Steps to delete an item from an order.

delete

How to refund payments in active orders

Process for returning money for incomplete transactions

How to place an order

Step-by-step guide on ordering process

How to pay via credit

Steps to make a payment using a credit card

How to map tables

Step-by-step guide on mapping tables

How to manually enter shifts

Steps to enter shifts manually in the system

entry

How to manually enter payment

Steps to manually enter payment in the system

How to manage workers

Tips on effective management strategies for employees

How to manage printers

Tips for managing printers efficiently

tips

How to log out

Step-by-step guide on logging out

How to place orders on hold

Instructions for pausing purchase requests

pause

How to export data to CSV (in BI)

Step-by-step guide on exporting data to CSV format in Business Intelligence tools

How to export data to CSV (in HR)

Tutorial on exporting data to CSV format in HR

How to deposit cash to a drawer

Instructions on depositing cash into a drawer

cash

How to deposit cash to a money belt

Step-by-step guide on storing money securely

security

How to create a new menu

Step-by-step guide on creating a new menu

How to create a new kitchen

Step-by-step guide on setting up a new kitchen

cooking

How to create a new ingredient

Step-by-step guide on adding ingredients

How to create a modification

Provides user with the option to dictate the presence of certain ingredients in their dish.

food

How to create a new item

Step-by-step guide on creating a new item

How to create a new category

Step-by-step guide on creating a new category

How to create a new subcategory

Step-by-step guide on adding a subcategory

How to count cash drawers

Guidance on handling cash drawers

How to count money belts

Techniques for counting money belts accurately

How to control workers (for managers)

Techniques for managing employees effectively

How to view orders (for managers)

Step-by-step guide on accessing order information

access

Tax Configuration

Manage tax settings and rates.

How to change tables

Step-by-step guide on modifying tables

modification

How to change the number of guests assigned to a table

Instructions on updating table guest count

update

How to change currency and add exchange rates

Step-by-step guide on updating currency settings

How to assign tables

Step-by-step guide on assigning tables

How to assign categories to menus

Explaining the process of categorizing menus

categorization

How to apply a percentage/set price discount

Instructions on applying discounts

discount

How to apply an on-the-house discount

Steps to avail a free discount

discount

How to alternate between time-based menus

Guidance on switching menus based on time

schedule

How to address an invoice to guest/company

Guidelines for addressing invoices to guests or companies.

billing

How to add a tip

Step-by-step guide on adding a tip

How to add a menu item to an order

Guide

How to add a general menu item

Guide

How to add a comment to an order

Explains the process of adding a comment to an order

order

Access Takeout & Delivery

Find information on accessing takeout and delivery services.

food

Troubleshoot LAN disconnection

Steps to identify and resolve issues with LAN disconnection.

network

How to edit an item

Guide

edit

Edit a discount

Modify existing discount details

modify

Duplicate an existing discount

Create a new discount based on an existing one

copy

Set menu's availability

Manage availability of menu

availability

Web platform customization

Customizing web platforms to meet specific requirements.

customization

Customize courses

Personalize

personalization

How to create a new reservation

Step-by-step guide on making a reservation

How to create a new client

Step-by-step guide on creating a new client in the system.

Create a new update

Add a description here

update

Create your own discount

Design and implement custom discounts for your customers.

customization

Create a credit client

Manage credit clients

How to clock in and out of shift

Steps to log your work hours

timekeeping

How to change languages

Step-by-step guide on changing languages

Apply a system discount to your order

Learn how to apply a system discount during checkout.

discount

Advanced Order Sending

Sending orders with advanced features

advanced

Add notes to a reservation

Keep track of important information

notes

How to add a new Takeout order

Step-by-step guide on adding a new takeout order